Our Mission

Our mission is to provide families with exceptional care aimed at enabling people to achieve their desired lifestyle through support tailored around their needs and preferences.

 

Our Vision

At Direct Homecare, we believe that with the right support, provided by the right people, anyone should be able to live an independent and fulfilled life, no matter their circumstances. We incorporate our vision into everything we do, using it as the basis for any decisions we make when it comes to providing carers and creating care plans for our clients.

 

Our Values

Part of the reason for our success is the way in which we integrate our values into every aspect of our service. We incorporate our mission, vision, and values into every step of our decision-making process. Our employees live and breathe by our core values, enabling us to maintain the highest standards and provide the best level of care to our clients.

 

Respect

We ensure that all our clients and employees are always treated with dignity, honesty, consideration, and fairness.

 

Excellence

Our employment process aims to ensure that we attract some of the most passionate, knowledgeable and committed people as part of our teams.  The talents of our employees alongside their dedication enables us to always strive for excellence in everything we do. The extraordinary passion and commitment displayed by our team of experts enables us to always strive for excellence into everything we do.

 

Compassion

We expect our carers to treat our clients with the same compassion they would show their own loved ones; going out of their way to offer help and support when it is needed most.

 

Dedication

This enables us to transform our vision from an ambitious thought into a real, achievable outcome, which we successfully accomplish with the help of our committed team.

 

Empowerment

This is a key value for us. We aim to empower our clients and patients to live a happy and fulfilled life when they can retain as much independence as possible. We also want to develop the skills of our employees, enabling them to make the most of their careers.

 

Inclusivity

We ensure all people who come in contact with our service, whether clients or employees, feel included and are provided with equal opportunities and resources, no matter their gender, race, class, sexual orientation, or disability.

Values

Respect

Excellence

Compassion

Dedication

Empowerment

Inclusivity

What makes us different

At Direct Homecare, we aim to redefine the meaning of care through a combination of expertise, passion and an ambitious mindset. Firstly, our nursing-led approach ensures that all our staff members possess excellent expertise, both in terms of theoretical knowledge and practical skills, so that they are able to deliver exceptional personalised care, no matter the needs. Secondly, we all share a common drive: the passion for making a difference in the lives of people we care for. Our teams are truly committed to supporting our clients in their journey of achieving the lifestyle they desire, while seeing them succeed alongside the positive impact this has on them and their families is what motivates us to keep going strong. 

Thirdly, we have a set mindset: nothing is too much for us. We understand that each of our clients is unique and therefore everyone has unique requirements. Whether managing a client’s tracheostomy tube at home or helping a client with a spinal injury see the Eiffel Tower for the first time, we cater for all needs, requirements or desires, and strive for excellence in helping you achieve all of them.

About Direct Homecare

At Direct Homecare, we specialise in the delivery of complex care for both children and adults. A key element of our service is that we are a nurse-led homecare provider, which provides us with three advantages. Firstly, it allows us to fully understand the practical, psychological, and clinical challenges experienced by our clients. Secondly, our nursing background, along with our experience of sourcing and interviewing healthcare professionals, enables us to find the right people with the right personality and skillset for each of our clients. Thirdly, our expertise ensures that we can provide comprehensive training to all our carers based upon each client’s care requirements and personal preferences. The mixture of these three factors results in our ability to provide knowledgeable and confident carers who are capable of successfully meeting the needs of each of our clients enabling them to live their desired lifestyle.

Our story

Direct Homecare is the homecare division of Direct Healthcare 24, a nursing agency initially established in 2013. The Direct Healthcare brand was born out of two beliefs which fuelled a desire to act and make positive change. In order to uncover the story from it is very beginning, we must return to the year of 2012; a period during which, according to Andy Burnham, the shadow health secretary at the time, health services were losing approximately 200 nurses every month. At that time, it was estimated that there were 4,823 fewer nurses working in the health service compared to 2010 as a result of budget cuts. This is the time when our two beliefs aroused, and our story began. Firstly, we recognised that nurses were an indispensable part of healthcare and without them, the system itself will be in jeopardy. Secondly, we believed that with the right guidance and support, anyone with the desire to follow a nursing career could become successful. Based on these two beliefs, Direct Healthcare was founded, aiming to provide top-quality healthcare staff to hospitals around the UK. After six successful years, we decided that our excellent services could also be used in the community as a specialised complex care provider with not only a well-planned business model, but also a heavier focus on true patient-centred care. This is the moment when we developed our third belief, that with the right guidance and support anyone could live the lifestyle they envision. This is the moment when we decided to turn our vision into a reality and Direct Homecare was born.

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