Zahrah Vencatasamy

Zahrah is our Operations Manager, responsible for overseeing the smooth running of our regulated services and ensuring operational excellence across all areas. She leads team coordination through regular meetings, workforce planning, and collaboration with the Clinical and Recruitment teams to maintain full shift coverage.

Zahrah also manages payroll accuracy, financial reporting, and cost control while monitoring overall financial performance to support effective budgeting and service delivery. She oversees the setup of new care packages on Care Planner, ensuring compliance and data integrity, and plays an active role in incident management and on-call support.

Working closely with internal teams and external partners, Zahrah helps drive continuous improvement and supports the onboarding of new clients to strengthen our growing service.